Home Health Care In South Florida and The Space Coast

Frequently Asked Questions

General Questions!

How many hours a week of service will I need?

Referred caregivers can provide service for just a few hours each day or around the clock 24/7. They are there for whatever your needs may be to assist with activities of daily living. Caregivers can be there for any type of schedule to help the client and family. No minimum of hours is required. Caregivers can be there to help start the morning and return in the evening to end the day as well.

Can we use an insurance policy to pay for care?

We accept most Long Term Care insurances directly on your behalf. Most carriers require a form called an assignment of benefits (AOB) to be completed by the policy holder. This allows you to direct the carrier to pay Best Care directly. Best Care works with most carriers and is happy to accept an AOB, file all necessary paperwork with the carrier and wait on payment from the carrier.

Medicare does not provide assistance with activities of daily living like private duty caregivers offer. You may be entitled to a bath visit and very limited CNA/HHA care. But those services are short in duration and the amount of calendar days. Usually Medicare focuses on skilled visits which can be short. Private duty really focuses on the areas that Medicare does not provide, which is activities of daily living such as bathing, grooming, toileting, transferring, light house keeping and meal preparation, medication reminders, companionship.

In many instances you can start services right away, without any out of pocket payment, unless your policy has an elimination period. (An elimination period is the time that was determined when the policy was purchased that indicates how long after activation you will be required to have some type of care or a facility rehab stay or possibly pay out of pocket for care until the policy actually starts paying). However, each Long Term Care Policy is different and may have requirements that must be met before they approve and pay for care. We will assist in contacting your provider to review what your policy covers. Please be aware that although we accept AOB’s (Assignment of Benefits), you will be responsible for the payment of the services referred to you, in the event your carrier does not pay any or part of the entire bill.

When can I/we start care?

The State and our company require certain forms to be filled out before care can be started. With technology today, forms can be emailed or faxed to the primary party that is responsible. Once our paperwork is received care can start immediately. Upon an initial request for care, our staff will usually be able to have a caregiver referred to you within a matter of hours that day, depending upon the services requested.

What are the rates charged for caregivers?

Rates are based on the type of services you require and the rate the caregiver is charging to provide those services to you. You may contact our office at (954) 932-7188 for more information.

What if I’m not satisfied with my caregiver?

You control who comes to your home and who does not. Issues may arise that may cause you to want to change your caregiver. If this should occur, contact our office immediately and our staff will promptly find a better match for you, within hours in many cases.

What is the difference between Medicare services and Private Duty Services?

Private duty services are paid out of pocket or from an insurance policy usually. They cover ADL (Activities of Daily Living) assistance that can be from a few hours, up to 24 hours a day. In most cases since the duration of such care can go on for weeks, months, or years, the services are considered long-term care. The services Best Care refers are considered private duty and require a fee for such services.

Generally, Medicare is paying for services that will restore a person to a functional state either thru paying for therapy such as Physical Therapy (Pt) Occupational Therapy (OT) or Speech Therapy (ST) or sometimes a brief stay in a rehabilitation center. Medicare does not pay for long-term nursing care, however, Medicare may pay for a limited amount of home nursing care for Seniors and recently Medicare Advantage plans will consider some non-medical care for a period of time especially in instances where individuals are being discharged directly home after outpatient surgery or other less serious hospital stays.

Let us assist to see if both services are the right options for you. If so we can also refer you to qualified providers of medicare services that can complement the services you receive from caregivers referred by Best Care.

Can the Best Care Concierge Program assist with legal and financial matters?

Yes, through the program's network of professionals, clients have access to proven experts in various fields, including lawyers, guardians, case managers, social workers, financial advisors, and therapists.

What makes Best Care different from other home healthcare services?

Best Care stands out due to its decades of experience, the comprehensive Best Care Concierge Program, direct access to a Registered Nurse owner, flexible and responsive caregiver replacement, and a network of proven professionals in various fields.

Are there any out-of-pocket expenses for the Best Care Concierge Program?

No, after any elimination period and up to the policy limits, there are no out-of-pocket expenses for the services provided by the Best Care Concierge Program, except for care received in hospitals or facilities.

How do I know if my elderly relative needs CNA/HHA caregiver services?

Determining if an elderly relative needs CNA/HHA caregiver services involves assessing their ability to perform daily activities and their overall health status. Indicators suggesting the need for these services include difficulty with personal hygiene, dressing, cooking, cleaning, or managing medications. Health concerns such as managing chronic conditions, frequent hospitalizations, or recent surgeries that require ongoing care are also important factors.

What is the difference between a CNA and an HHA?

CNAs (Certified Nursing Assistants) typically receive more extensive training focused on medical tasks, such as taking vital signs, administering medications, and assisting with basic medical procedures. While also trained, HHAs (Home Health Aides) focus more on personal care and daily living activities, such as bathing, grooming, meal preparation, and light housekeeping.

How can I ensure the quality of care a CNA/HHA caregiver provides?

To ensure quality care, maintain open communication with the caregiver and the home care agency. Regularly check in with your loved one to discuss their experiences and any concerns. Request periodic updates from the caregiver and consider unannounced visits to observe the care provided. Additionally, providing feedback to the agency can help address any issues promptly.

How can Skilled Nurse services improve the quality of life for seniors?

Skilled Nurse services significantly enhance the quality of life for seniors by providing professional medical care and support in the comfort of their homes. Regular health assessments and monitoring help detect and treat health issues early, preventing complications and hospitalizations. Medication management ensures that seniors take their medications correctly, reducing the risk of adverse effects and improving treatment outcomes. Personalized wound care and post-surgical support promote faster recovery and prevent infections.

How do Skilled Nurse services differ from those provided by home health aides?

Skilled Nurse services differ significantly from those provided by home health aides in terms of scope and complexity of care. Skilled Nurse are licensed medical professionals capable of performing advanced medical tasks, such as administering medications, conducting health assessments, managing chronic diseases, providing wound care, and offering post-surgical support.

How often should a Skilled Nurse visit a senior at home?

The frequency of Skilled Nurse visits to a senior at home depends on the individual's health needs and care plan. For seniors with chronic conditions or those recovering from surgery, more frequent visits may be required, such as daily or several times a week, to provide ongoing medical assessments, wound care, and medication management.

How can a baby nurse help with breastfeeding and establishing a feeding routine?

Many parents seek guidance on how a baby nurse can support breastfeeding and develop a healthy feeding routine for their newborn. A baby nurse can provide hands-on assistance with breastfeeding techniques, ensuring proper latch and positioning.

How can a baby nurse support the mental health and well-being of new parents?

The transition to parenthood can be overwhelming, and many parents seek reassurance that a baby nurse can also support their mental health. A baby nurse can help by providing consistent and reliable care for the newborn, allowing parents to rest and recuperate. They offer a reassuring presence, share their expertise, and provide a listening ear, which can significantly reduce parental stress and anxiety. This support can be particularly important for mothers experiencing postpartum depression or anxiety.

How do baby nurses support parents in establishing a sleep routine for the baby?

Sleep training and establishing a consistent sleep routine are major concerns for new parents. Baby nurses can provide expert advice on creating a safe and conducive sleep environment, developing bedtime routines, and implementing sleep training methods that suit the family’s preferences and the baby’s temperament. They help monitor the baby’s sleep patterns, identify and address sleep issues, and offer practical strategies to promote longer and more restful sleep for both the baby and parents.

What should I expect during my recovery at home?

After surgery, it's normal to experience some discomfort, swelling, and fatigue. Follow your surgeon's instructions carefully regarding wound care, medication, and activity restrictions. Your recovery time will depend on the type of surgery you had, but it's crucial to rest and avoid strenuous activities.

How can I prevent complications such as blood clots?

Preventing complications like blood clots is vital during post-op recovery. Your doctor may advise wearing compression stockings, performing leg exercises, or taking anticoagulant medications to reduce the risk. Staying mobile within the limits set by your healthcare provider can also help prevent clots. Avoid prolonged periods of sitting or lying down without movement. Report any symptoms, like swelling, pain, leg redness, or shortness of breath, to your doctor immediately.

What dietary restrictions or recommendations should I follow?

A nutritious diet is essential for healing after surgery. A balanced diet rich in fruits, vegetables, lean proteins, and whole grains is typically encouraged. Stay hydrated and avoid alcohol and smoking, as they can impede healing. If you experience nausea or appetite loss, try eating smaller, more frequent meals and consult your healthcare provider for further guidance.

How do I know if my loved one needs companion/sitter services?

Determining if a loved one needs companion or sitter services involves observing their daily life and looking for signs that they may benefit from additional support. Social isolation is a key indicator; if they seem lonely, depressed, or withdrawn, it suggests a need for more social interaction and emotional support. Difficulty with daily tasks, such as cooking, cleaning, or managing medication, can also indicate the need for help. Furthermore, safety concerns, like frequent falls, accidents, or near misses, suggest they benefit from having someone present to ensure their safety.

How often can companion/sitter services be provided?

Companion or sitter services can be tailored to meet the specific needs and schedules of your loved one. These services can be provided flexibly, ranging from a few hours a week to full-time care. Some families opt for daily visits, while others may need assistance only a few times a week. Additionally, 24/7 care options are available for those who require continuous support. The frequency and duration of services can be adjusted as the needs of your loved one change over time.

How do I transition my loved one to using companion/sitter services?

Transitioning a loved one to using companion or sitter services can be a delicate process that requires sensitivity and communication. Start by discussing the benefits of having a companion, emphasising how the services can enhance their quality of life and maintain their independence. Involve your loved one in the selection process, allowing them to meet and interact with potential companions to ensure a good fit. Gradually introduce the services, starting with shorter visits and increasing the duration as your loved one becomes more comfortable.

What is the purpose of veteran's pension services?

The purpose of veteran's pension services is to provide financial assistance to low-income veterans who are either elderly or disabled. This support helps ensure that veterans who have served their country can maintain a decent standard of living and receive necessary care in their later years.

How can I determine if my relative is eligible for veteran pension services?

To determine if a relative is eligible, you can review the VA’s eligibility criteria, which include service requirements, age or disability status, and income limits.

How do veteran's pension services differ from other VA benefits?

Veteran's pension services differ from other VA benefits, such as disability compensation, in that they are need-based and designed to support low-income veterans who are either elderly or disabled. In contrast, disability compensation is specifically for veterans with service-connected disabilities, regardless of their income level.

How often can home care services be provided?

Home care services can be provided as frequently as needed, ranging from a few hours a week to 24/7 care, depending on the individual’s requirements.

How can I monitor the quality of care being provided at home?

You can monitor the quality of care through regular communication with the caregiver, periodic visits, and by reviewing care reports provided by the home care agency.

What is the difference between home care and home health care?

Home care focuses on non-medical assistance with daily living activities, while home health care includes medical services provided by licensed professionals, such as nursing care and physical therapy.

How do I know if my loved one needs senior home care?

Families frequently ask how to determine if their elderly relative requires home care, looking for signs like difficulty with daily activities, memory issues, or increasing health concerns.

How do I choose the right senior home care provider?

Many are concerned about finding a trustworthy and reliable caregiver. They ask about what factors to consider, such as the provider’s experience, qualifications, reputation, and whether they offer personalized care plans.

What should I expect during the first visit from a senior home care provider?

The first visit usually involves an assessment of your loved one’s needs, setting up a care plan, and establishing a schedule for care services.

How do I know if my loved one needs elder home care?

Signs that elder home care may be needed include difficulty with daily activities (e.g., bathing, cooking, cleaning), frequent falls or accidents, memory issues, and signs of loneliness or depression.

Can elder home care help with dementia or Alzheimer’s disease?

Yes, specialized caregivers are trained to support individuals with dementia or Alzheimer’s, assisting with daily activities, memory care, and ensuring a safe environment.

Can elder home care be provided on a part-time basis?

Yes, elder home care can be tailored to your needs, offering services ranging from a few hours a day to full-time.

How long can respite care services be provided?

Respite care can be as short as a few hours or extend to several weeks, depending on the needs of the caregiver and the individual receiving care. The duration is flexible and can be customized to fit the specific situation.

Is respite care only for elderly individuals?

No, respite care is available for caregivers of individuals of any age who have special needs, chronic illnesses, or disabilities. This includes children, adults, and seniors requiring care and support.

What should I look for in a respite care provider?

Look for providers with proper licensing, positive reviews, experience in caring for individuals with similar needs, and clear communication. It's also essential to ensure they offer the type of care and services that align with your loved one's needs.

ADMINISTRATOR BREVARD OFFICE
Brianna McLean
Brianna is Best Care’s administrator in our Brevard County office. She comes from a health care background having worked in physician offices. She is helpful and caring and will work hard to make sure all of your home care needs are met.
Phone:321-750-5303
PAYROLL ADVANCE / ASSISTANT SERVICES COORDINATOR
Lucinda Garzon
Lucinda is in charge of caregiver pay advance, along with being the assistant client services coordinator, as well as being a notary republic. She has been with Best Care for over a decade. Lucinda se habla español.
Phone: 305-307-5223
LEAD CLIENT SERVICES COORDINATOR
Sherie Stewart
Sherie has been a part of the company since 1991. As the longest standing employee of the company, Sherie’s job is to be the key matchmaker between the client and the caregiver. She has a unique skill set that allows her to make the perfect match. Bringing people together is what she does.
Phone:954-522-1112 x 104
DIRECTOR OF OPERATIONS
Bridget Dellaria
Bridget is in charge of the flagship office. She has extensive home care corporate experience working for some of the largest home care companies in the State. She brings a wealth of knowledge to the company along with a direct line to all of our clients.
Phone:954-522-1112 x 106
Phone:954-522-1112 x 101
VICE PRESIDENT
Jacque Scherfer
Jacque brings 15 years of Nursing and Management experience to the position of Vice President at Best Care Nurses Registry. She is a registered nurse with a baccalaureate in Nursing. She has worked in various aspects of nursing in the South Florida community, from the clinical setting at Mount Sinai Medical Center to the community as a visiting Nurse and has held various supervisory and management positions throughout these settings. In addition to supervising and running an ambulatory plastic surgery center. She believes Nursing is an Art and a Science, her philosophy of nursing continues through her work at Best Care, that the patient should always be a priority and come first. It is her priority at Best Care to be available to every client and/or their family…she is always just a phone call away.
Phone:954-522-1112 x 100
CEO
Marc Spector, ESQ.
Marc joined Best Care in 2002 after leaving a prominent South Florida litigation firm , where he practiced insurance defense law for 5 years. He is the head of Best Care’s legal, corporate development and A/R departments. He is also the administrator of the company’s flagship office in Miami. Marc is a Florida native and received his undergraduate degree from the University of Florida and his JD, Cum Laude, from Nova Southeastern University, where he was a member of Phi Delta Phi honor fraternity. He has been a licensed Florida attorney since 1997, and in addition, is admitted to practice in both the Southern and Northern U.S. District Courts of Florida. Marc served as the Florida Chapter President of the Private Care Association (PCA), a private duty home care trade association, from 2011 -2013. In 2020, and continuing into 2021, he served as the national President of PCA.